Scenario    Erin is the owner of ‘The Blackjack Steakhouse’ where she employs a team of six kitchen staff and a team eight front-of-house staff. Each team has an appointed manager

Scenario

Erin is the owner of ‘The Blackjack Steakhouse’ where she employs a team of six kitchen staff and a team eight front-of-house staff. Each team has an appointed manager. During a weekend evening service, the front-of-house manager and the kitchen manager have a disagreement over an incorrect order. Both managers claim that the fault lies with the other team, and the discussion becomes heated.

After the disagreement, communication breaks down between the two teams, meaning that more orders are miscommunicated, and more meals are returned to the kitchen, resulting in stock waste and loss of profits. Erin acknowledges that she must take action to improve the teams’ performance.

Task

Identify the performance issues in the above scenario and suggest appropriate action for Erin to take: