Referring to the ServiceNow Now Learning Portal courses for this module answer the below questions

Referring to the ServiceNow Now Learning Portal courses for this module answer the below questions

* What is the advantage of having a knowledge Management, or Knowledge Base in your Help Desk Software?

* What would be three good articles to include in your knowledge Management Module?

* What are the types of notifications available from the ServiceNow Platform, and what are the advantages of each type?

* Why is quality reporting important for the organization as a whole, management, support specialists, and end-user?

* What is a Service Catalog and how is it used?