1. Outline the steps of the communication process. To what extent does the effective encoding and

1. Outline the steps of the communication process. To what extent does the effective encoding and decoding of a message influence communication effectiveness? What is the role of “noise” in the communication process? Provide examples of how “noise” can be minimized?

2. Discuss multiple experiences in which you have had a breakdown in communication with another person or groups of people in your organization. What significance did the type of communication (e.g., face-to-face, electronic) have on the breakdown? What did you learn from the experience and how will you apply what you learned to enhance future communication?

include citations