QUESTION 1 A change management process establishes an orderly and effective mechanism for

QUESTION 1

A change management process establishes an orderly and effective mechanism for:

Choose all that apply • 10 points

 

A. organizational acceptance of the change

 

 

B. monitoring

 

 

C. submission
 

 

D. communication
 

 

E. Items A and B

 

 

F. None of the above

 

 

 

 

 

QUESTION 2

An effective SOP communicates the following:

Choose all that apply • 10 points

 

A. What materials are necessary.
 

 

B. When the task will be performed.

 

 

C.  Who will perform the task.
 

 

D. How the person will execute the task.
 

 

 

E. Where the task will take place.

 

 

F. A, E, B, and C

 

 

 

 

 

QUESTION 3

Which of the following Items might you find on a Request for Change (RFC) form?

Choose all that apply • 10 points

 

A.  Impact of not implementing the proposed change

 

 

B. Start date of the new CIO change

 

 

C. Estimated investment

 

 

D. Impact of not implementing

 

 

E. Resource not required

 

 

F. A and E

 

 

G. None of the above

 

 

 

 

 

QUESTION 4

Four common SOP formats:
Choose all that apply • 10 points

 

A. Graphic

 

 

B. Circular Process

 

 

C. Flowchart

 

 

D. Match Format

 

 

E. Simple Step
 

 

F. Hierarchical

 

 

G. A, C, E, and F

 

 

H. A, B, and D

 

 

 

 

 

QUESTION 5

Change control flow items include:

Choose all that apply • 10 points

 

A. Request for Change (RFC) is submitted to a decision-making body
 

 

B. Evaluate
 

 

C. Approval
 

 

D. Implement
 

 

E. Verify
 

 

F. None of the above

 

 

 

 

 

QUESTION 6

Which procedural format would you select to use if you had many decisions and more than 10 steps?

Choose one • 10 points

 

A. Simple Step
 

 

B. Hierarchical
 

 

C. Flowchart
 

 

D. Graphic

 

 

E. All of the above

 

 

 

 

 

QUESTION 7

Which procedural format would you select to use if you did not have many decisions and no more than 10 steps?

Choose one • 10 points

 

A. Graphic
 

 

B. Simple Step
 

 

C. Hierarchical
 

 

D. Flowchart

 

 

E. A, C and D

 

 

 

 

 

QUESTION 8

Change control is an internal procedure by which authorized changes are made to:

Choose all that apply • 10 points

 

A. Network Cables

 

 

B. Network Devices

 

 

C. Non IT Employees

 

 

D. Software

 

 

E. IT Security Controls

 

 

F. None of the above

 

 

 

 

 

QUESTION 9

Items to remember when developing procedures include:
Choose all that apply • 10 points

 

A. Any exceptions must be noted and explained.
 

 

B. The CISO should write all the procedures to ensure accuracy.

 

 

C. The president of the company should write the procedures to show the highest level of support.

 

 

D. SOPs should be understandable to everyone who uses them.
 

 

 

E. The steps must be in logical order.
 

 

F. SOPs should be in a concise, step-by-step, plain language format.
 

 

G. Use short, direct sentences so the reader can quickly understand and memorize the steps in the procedure.