How effectively did Chris define special roles in the Company as Mastermark grew

Instruction Details

1. Read the case study from the Harvard course pack: “The Reluctant Boss”: Leadership at Mastermark – A Singapore SME

By: L. Arnold Stewart and review the below for this assignment.

2. Construct an academic paper that answers the following questions:

• How effectively did Chris define special roles in the Company as Mastermark grew?
• How did Chris add management structure?
• Did Chris take a disciplined approach in planning and forecasting?  If so, how?
• How does Chris sustain or become resilient to the culture at Mastermark?
• Is Chris more of a Leader or a Manager and why?
• What are some personal takeaways for you from this case study?

3. eight hundred to one thousand word paper adhering to the following structure and format:

• Includes a short introduction.
• How effectively did Chris define special roles in the Company as Mastermark grew?
• How did Chris add management structure?
• Did Chris take a disciplined approach in planning and forecasting?  If so, how?
• How does Chris sustain or become resilient to the culture at Mastermark?
• Is Chris more of a Leader or a Manager and why?
• What are some personal takeaways for you from this case study?
• Provide a summary and conclusions.
• Make sure to have at least three outside sources cited including the case study reading.
• Use in text American Psychological Association format.

Answer Guide

How Effectively Did Chris Define Special Roles in the Company as Mastermark Grew?

Chris initially defined special roles in the company by assigning his friends and family members to different tasks. However, as the company grew, he realized that this was not sustainable. He then began to hire more experienced professionals for specific roles. He also created a management structure with clear lines of authority and responsibility. This helped to ensure that the company was running smoothly and efficiently.

How Did Chris Add Management Structure?

Chris added management structure to the company by creating the following positions:

• CEO: Chris himself took on this role.
• Operations Manager: This person was responsible for overseeing the day-to-day operations of the company.
• Sales Manager: This person was responsible for generating new business and managing existing accounts.
• Marketing Manager: This person was responsible for developing and executing marketing campaigns.
• Finance Manager: This person was responsible for managing the company’s finances.

These positions helped to create a more formal and organized structure for the company. This made it easier to delegate tasks and responsibilities, and it also helped to ensure that the company was running smoothly.

Did Chris Take a Disciplined Approach in Planning and Forecasting?

Yes, Chris took a disciplined approach to planning and forecasting. He met with his management team on a regular basis to discuss the company’s goals and objectives. They also discussed the challenges and opportunities that the company faced. This helped Chris to develop a clear plan for the company’s future.

Chris also used forecasting to help him make decisions about the company’s operations. For example, he used forecasting to determine how much inventory to order and how many employees to hire. This helped him to avoid overstocking or understaffing the company.

How Does Chris Sustain or Become Resilient to the Culture at Mastermark?

Chris sustains and becomes resilient to the culture at Mastermark by creating a strong sense of teamwork and camaraderie among his employees. He also encourages employees to take ownership of their work and to be creative and innovative. This helps to create a positive and productive work environment.

Chris also emphasizes the importance of customer service. He believes that this is essential for the company’s success. He encourages employees to go above and beyond to meet the needs of customers. This helps to build customer loyalty and satisfaction.

Is Chris More of a Leader or a Manager and Why?

Chris is more of a leader than a manager. A leader is someone who inspires and motivates others to achieve common goals. A manager is someone who is responsible for overseeing the day-to-day operations of an organization.

Chris is a leader because he has a clear vision for the company and he is able to articulate this vision to his employees. He is also able to motivate and inspire his employees to achieve this vision.

Chris is also a manager because he is able to oversee the day-to-day operations of the company. He is responsible for hiring and firing employees, setting goals and objectives, and ensuring that the company is running smoothly.

What Are Some Personal Takeaways for You from This Case Study?

I learned a lot from this case study. Here are some of my personal takeaways:

• It is important to have a clear vision for your company.
• It is important to be able to articulate your vision to your employees.
• It is important to be able to motivate and inspire your employees.
• It is important to have a disciplined approach to planning and forecasting.
• It is important to create a positive and productive work environment.
• It is important to emphasize the importance of customer service.

I believe that these are all important lessons for any aspiring leader.

Summary and Conclusions

In conclusion, Chris is a successful leader who has helped to grow Mastermark into a successful company. He has done this by defining special roles in the company, adding management structure, taking a disciplined approach to planning and forecasting, and sustaining the culture at Mastermark.

I believe that this case study is a valuable resource for anyone who is interested in leadership. It provides insights into the challenges and rewards of leading a small business. I would recommend this case study to anyone who is interested in learning more about leadership.

References

• Stewart, L. A. (2019). The reluctant boss: Leadership at Mastermark – A Singapore SME. Harvard Business School.
• Yukl, G. (2013). Leadership in organizations (8th ed.). Pearson Education.
• Northouse, P. G. (2019). Leadership: Theory and practice (8th ed.). Sage Publications.