You are a Regional Manager of a popular Sports Grill and Bar chain of restaurants

You are a Regional Manager of a popular Sports Grill and Bar chain of restaurants. You received a disturbing email from your CEO about a customer’s complaint. Your CEO is not happy about this situation and is requiring an immediate response/action. Remember to maintain “You-Attitude,” formatting an email, and ensuring it is an effective message.
Do email to the Manager and their staff of the location mentioned in the email below. Be sure to follow this specific format for writing a negative message to your subordinates.  determine what “action” to take with your employees, as well as your ability to evaluate a customer’s compliant and share the customer’s information to your staff.
DO NOT USE “YOU”, “I” or “WE” in the email.

The message is:
To whom it may concerns, Being a single parent requires me to manage and be creative with my finances. On Friday, 11/1/2021, my family attended a “Trivia Night” at your restaurant. The flyer posted in your restaurant and in the local newspaper advertised the event as “Family Friendly,” along with noting that children 10 years of age and younger are free with an adult entrée. In short, you provided a false event that cost me more than I had originally planned. When we arrived, I noticed how packed the restaurant was. Comes to find out, the restaurant also had double booked with a Monday Night Football group. After we were escorted to our table, we waited over thirty minutes to put our drink order with the waiter. When the waiter did come by, he informed us that “we are short staff tonight, so be patient and I will get your orders in.” Though he seemed in a rushed, he did take his time while at the table. When the Trivia Night started, we were not able to hear the questions because over the cheering and rude language coming from the other group. The language from the other group did not meet the “Family Friendly” atmosphere as advertised. I asked to speak to the manager about the language, but was informed he was maintaining the grill and was not available to speak. When the food arrived, everyone’s food was not correct; to the point that my 7-year-old child was served a buffalo tenders with a ghost pepper sauce. The smell from the sauce alone caused my child to cry and claim, “my eyes are burning.” After our food was made, there pieces of the plastic bag that the broccoli was cooked in. As for dessert, the next part was the cherry on top. The bill charged both of my children’s’ meals, though there were three adult entrees ordered. When I asked about the charges, the waiter reported, “We decided to not offer that discount because of the Monday Night Football party.” The waiter then showed me one of the flyers with the “Kids Eat Free” component crossed out with a black marker. I then showed the flyer from the newspaper, which finally attracted the manager to respond to my inquiries. In the end, we were given a coupon for a free dessert or appetizer upon our next visit. Good luck if that coupon is ever used.”

This will not happen again under your supervision!

– CEO

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