When a customer arrives to sell his or her car, a CarMax associate armed with a mobile device can evaluate the

When a customer arrives to sell his or her car, a CarMax associate armed with a mobile device can evaluate the vehicle in real-time without ever leaving the customer or the vehicle. The associate has access to all the information needed to provide an accurate appraisal via a mobile app. This creates a positive initial experience both for the customer and the associate. CarMax associates use their mobile devices and the same app to appraise vehicles at off-site auto auctions. This enables them to buy the best cars at the best prices so that CarMax can make them available to its customers.

CarMax customers interested in getting an appraisal value for their vehicle can also submit their vehicle information online without having to come to a store.

 

Question

 

Will there be any kind of IT dilemma given the new auto appraisal system? Please explain why

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