Chp. 7

Chp. 7

  1. Who is Erik?
  2. List the three management movements from the 1980s.
  3. How does Erik describe Bill’s job as VP?
  4. List the three ways.

Chp. 8

  1. What are the key points that Bill makes in his meeting with Steve? How did Bill do?
  2. What do you think of Wes’ management skills?
  3. How are changes going to be categorized going forward?

Chp. 9

  1. What is the Sev1 problem? How was it fixed and who fixed it?
  2. What are the three categories of work?

Complete Answer:

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