Topic 5 – Negotiating Skills in the Workplace, Developing Business Writing 1 (Memos & Reports)

Using Negotiation Techniques at Work

In the workplace, negotiation skills are crucial for settling disputes, establishing agreements, and attaining desired results. A communication process called negotiation entails haggling, making concessions, and coming up with solutions to issues. Active listening, comprehending the other person’s point of view, articulating effectively, being adaptable, and keeping a courteous tone are some essential abilities for successful negotiating. These are a few instances of how negotiating abilities may be put to use at work:

Salary Negotiations: It’s critical to convey your worth and comprehend the company’s budget when negotiating a wage with a potential employer. You may bargain by outlining your qualifications and experience, providing salary data for the sector, and being willing to make concessions.

Settlement of Conflict: In work, disputes can develop between coworkers or departments. It’s critical to actively listen, comprehend each party’s viewpoint, and come to a mutually beneficial solution when negotiating.

Contracts with Vendors: In order to guarantee that the business receives the best possible deal, negotiation skills are crucial. This can entail discussing the conditions of payment, delivery dates, and quality requirements.


Learning to Write Business Memos and Reports

In the workplace, business writing is a crucial talent since it is utilized to convey crucial information to stakeholders, clients, and coworkers. The two most important types of business writing are memos and reports. Reports are more official papers meant to disseminate information to a larger audience, whereas memos are short, informal communications used for internal communication inside an organization. Following is a breakdown of each’s many sections:


  • Heading: This contains the time, the sender’s name, and the names of the recipients.
  • Opening: This section serves as the memo’s introduction and should include a statement of the document’s goal as well as a synopsis of its contents.
  • Body: The primary information is conveyed in this section utilizing concise paragraphs, bullet points, and simple language.
  • Final thoughts: This part should provide a summary of the main ideas as well as any necessary next steps.

Sample Memo: From: Jane Doe, HR Manager Date: March 18, 2023 To: All Employees

Future Training Session Topic

I wanted to inform everyone about the training sessions that will be held the following week. Topics including workplace safety, sexual harassment prevention, and effective communication will be covered in the seminars. All staff are required to attend, and we urge everyone to do so prepared with inquiries in mind.


  • Title page: This should contain the title of the report, the name of the author, the date, and any other pertinent information.
  • Table of Contents: This lists the parts and page numbers of the report.
  • Setting the scene for the report, the introduction gives background information and explains the goal of the report.
  • Methodology: In this part, the research techniques that were utilized to compile the report’s material are described.
  • Results: The results of the study are clearly and succinctly presented in this part.
  • In conclusion, this part highlights the main ideas of the research and offers suggestions for further action.

Case Study Report Example:

Title: Social Media’s Effect on Consumer Behavior

Introduction: Social media sites like Facebook, Twitter, and Instagram have firmly established themselves as indispensable components of our everyday lives. This paper attempts to investigate how social media affects customer behavior and offer suggestions for businesses looking to capitalize on this development.

Methodology: For this study, we questioned 500 social media users between the ages of 18 and 35. 20 questions made up the poll, and they asked respondents to describe how social media influences their brand loyalty, company engagement, and purchasing behavior.

Results: The poll revealed that social media content affected 85% of respondents’ purchases, demonstrating a considerable influence on consumer behavior.

Conclusion: In order to effectively reach and engage potential customers, firms should include social media into their marketing strategies, according to our results. In order to encourage brand loyalty, this may entail developing engaging social media material, utilizing user-generated content, and building a strong social media presence. Companies who are unaware of this risk losing out on important chances to boost sales and expand their client base. Social media platforms may be a strong tool for businesses to engage with customers and influence their behavior.

Structuring Short Effective Short Reports

Professionals in many areas need to be able to write brief reports effectively. Brief reports are targeted, succinct publications that offer crucial details about a particular subject or activity. They are frequently used to emphasize important findings or condense research findings and to inform managers, coworkers, or clients on progress. These recommendations can help you produce a brief report that’s effective:

Determine your goal and audience before you begin writing. Furthermore, be sure to know who will be reading your report. You may use this to decide what details to add and how to convey them.

  1. Make it brief and to the point: Brief reports should be succinct. Avoid include any material that is superfluous or irrelevant to the report’s goal. To break up the material and make it simpler to read, use bullet points and brief paragraphs.
  2. Employ language that is clear and concise: To effectively convey your point, use language that is basic and direct. Avoid using complex or technical terminology that might confuse your viewers.
  3. Add an executive summary: Begin your report with a succinct summary that focuses on the key points. This will provide your readers a summary of the report and make it easier for them to take in the main ideas.
  4. Utilize data, graphs, charts, or other visual aids to support your conclusions as supporting evidence. This will improve the readability of your report and make it more interesting for your readers.
  5. Employ a structured approach: To structure your report and make it easy to navigate, use headings and subheadings. Make sure the introduction, body, and conclusion of your report are all distinct.

Once you have completed writing your report, be sure to review it thoroughly to check for mistakes and typos. Modify it to make sure the terminology is precise and the flow is good.

These recommendations will help you create a brief report that effectively and succinctly conveys your message to the readership you have in mind.

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