Week 1: Course Overview, Being a good communicator in Business-Communication in the Workplace

Being a good communicator in Business

For various reasons, the subject of the first week, “Course Overview, Becoming a Good Communicator in Business, and Language Review,” is quite significant.

Establishing expectations: Students will have a thorough knowledge of the course’s goals, prerequisites, structure, and expectations from the course overview. This knowledge is essential for setting the scene, allowing students to assess their preparation, and helping them to match their objectives with the course.

Laying a solid foundation: Success in any professional context requires the ability to communicate effectively. Students will learn excellent communication techniques from this topic, which will lay a strong basis for the remainder of the course and their professional careers.

Developing interpersonal skills: Strong interpersonal connections with coworkers, clients, and stakeholders need excellent communication skills in addition to the ability to clearly transmit ideas and information. The focus of this week’s discussion will be on the value of empathy, attentive listening, and concise communication in building improved cooperation and collaboration.

Overcoming language barriers: The language review component makes sure that students have the linguistic abilities needed to participate fully in the course material. Students will be able to engage fully in discussions, assignments, and activities throughout the course if any language difficulties are addressed early on.

Enhancing analytical thinking: Clear and convincing argumentation are essential components of effective communication. Students will learn techniques for structuring and expressing their ideas in this week’s topic, which will eventually help them develop their critical thinking abilities.

Week 1: Features of a Good Communicator

Title: The Top Qualities of a Successful Communicator in Mastering the Art of Communication.

Learn the qualities of a strong communicator and how to improve your communication abilities to succeed in both your personal and professional life.

Communication skills, active listening, empathy, clarity, body language, feedback, flexibility, and confidence are all all indicators of a good communicator.

Effective communication is now essential for both personal and professional success in the fast-paced world of today. While communicating successfully, a person must take into account the wants and sentiments of others as well as their own thoughts, ideas, and emotions. This article examines the key characteristics of a good communicator and offers helpful advice to help you improve your communication abilities.

Listening Actively

Active listening is one of the most essential elements of successful communication. Active listening is paying close attention to the speaker, considering what they have said, and replying deftly. Active listening helps you comprehend what is being said, avoid misunderstandings, and establish trust with the other person.

Active listening advice:

Keep your eyes in contact.

Avoid interjecting the speaker.

Consider the speaker’s points and raise pertinent inquiries.


You can relate to others on an emotional level and comprehend their thoughts and viewpoints when you have empathy. A skilled communicator is able to empathize, which improves communication and helps to build lasting connections.

Guidelines for Fostering Empathy:

Use active listening techniques.

Pay attention to nonverbal clues.

Verify the speaker’s emotions.


Communication that is clear and simple reduces misconceptions and ensures that your message gets received. A competent communicator avoids jargon, speaks plainly, and arranges their ideas logically.

Guidelines for Improving Clarity:

Prior to speaking, prepare your message.

Write in clear, plain terms.

Reiterate or restate key remarks.

 Nonverbal cues

Nonverbal cues like gestures, body language, and facial expressions may have a big influence on how people interpret what you’re saying. A competent communicator conveys confidence and reinforces their message through body language.

Effective Body Language Advice:

Keep your eyes in contact.

Make confident, outgoing motions.

Be mindful of your tone of speech and facial expressions.


Effective communication requires both giving and receiving feedback. An effective communicator is receptive to criticism and takes advantage of it to develop their abilities.

Advice on Accepting Criticism:

Pay attention to criticism without defending yourself.

Request specific examples or advice.

Consider the criticism and make modifications.


An successful communicator may modify their communication approach to fit various audiences and scenarios. They can connect with people of many backgrounds and effectively communicate their message because to their versatility.

Guidelines for Improving Adaptability:

Watch how people communicate and take notes.

To reach your audience, adjust your messaging.

Be willing to change your strategy if necessary.


Effective communication is significantly influenced by confidence. A skilled communicator communicates with conviction and certainty, which strengthens the persuasiveness and veracity of their argument.

Advice on Increasing Confidence:

Make speaking in front of people a practice.

Be organized and educated about the subject at hand.

Pay attention to your tone of voice and body language.

Heading 9: Finale

You may improve your communication skills by including these elements into your delivery. You may enhance your communication skills and succeed in both your personal and professional life by exercising active listening, empathy, clarity, body language, feedback, adaptation, and confidence.


Ex. 1:

Skills in organizational communication:

Making compelling presentations is one area in which I have confidence. When I was requested to present a project plan to senior management, for instance, I was able to do so while clearly articulating the important points, using visual aids to strengthen my case, and involving the audience in a Q&A session.

Negotiating is one skill I need to work on since I shy away from conflict and find it difficult to be assertive in a negotiation. Through attending negotiation skills training, rehearsing negotiating situations with coworkers, and requesting input from others on my negotiation approach, I hope to enhance this area.

B: Leadership Communication Skills: I have confidence in my ability to inspire zeal. An instance of this is when I oversaw a team to successfully launch a new product and was able to motivate and excite the group to work towards a common objective.

I need to get better at starting modifications, among other things. Despite having suggestions on ways to enhance procedures or goods, I occasionally find it difficult to act and bring about the necessary adjustments. I want to create a plan of action for carrying out improvements, enlist the support of stakeholders, and assess the effects of any changes implemented in order to enhance this area.

Building trust is an aspect of my interpersonal communication skills in which I have confidence. This may be shown in the instance when I was able to build a solid working relationship with a challenging coworker by consistently proving my dependability and consistency.

I can do better when it comes to connecting with folks from different backgrounds. Although I embrace diversity and tolerance, I occasionally find it difficult to relate to others whose experiences or viewpoints are extremely different from mine. I intend to look for cultural competence courses to help me in this area.

The 7 Cs of Communication

The commonly used framework known as the “7 Cs of Communication” highlights the fundamental ideas of clear communication, whether it be spoken, written, or visual. By following these guidelines, you can make sure that your audience can understand your message and that it is clear and succinct. These are the seven Cs:

  1. Clarity: Make sure your message is understandable and clear by using straightforward words and expressions. Keep your terminology simple, avoid using jargon, and make sure your argument is understood.
  2. Concision: Be succinct and direct in your communication. Eliminate useless material and avoid repetition. Your audience will pay more attention to and remember your message if it is concise.
  3. Think about it: Be considerate of the requirements, preferences, and feelings of your audience. Consider the potential effects of your words on the audience as you adapt your message to their viewpoint.
  4. Concreteness: To make your message more trustworthy and tangible, use particular, concrete information. While making arguments, steer clear of ambiguous or abstract language and back them up with examples or other proof.
  5. Communication should always be kind, respectful, and thoughtful. Make positive statements and show that you genuinely care about your audience’s wellbeing. By being courteous, you may build connection and trust with your audience.
  6. Correctness: Make sure your message is truthful and error-free. Check your facts, numbers, and language a second time before distributing your message. Being accurate not only builds your reputation but also avoids misunderstandings.
  7. Completeness: Make sure your audience has access to all the information they require to comprehend your message and respond appropriately. Provide pertinent information or instructions and address any probable queries or worries.

Essential Reading

Cheng, S. and Seeger, M. W (2012) ‘Cultural Differences and Communication Issues in International Mergers and Acquisitions: A Case Study of BenQ Debacle’ in International Journal of Business and Social Science Vol. 3 No. 3

 Cheng, S., & Seeger, M. W. (2012). Cultural Differences and Communication Issues in International Mergers and Acquisitions: A Case Study of BenQ Debacle. International Journal of Business and Social Science, 3(3).

This article by Cheng and Seeger (2012) examines the role of cultural differences and communication issues in international mergers and acquisitions, using the case study of the BenQ-Siemens merger. BenQ, a Taiwanese electronics company, acquired the mobile phone division of Siemens, a German multinational corporation, in 2005. The merger was expected to create synergies and lead to significant growth for both companies. However, it ended in failure, with BenQ Mobile filing for bankruptcy in 2006.

The authors argue that the merger’s failure can be attributed to cultural differences and communication issues between the two companies. They highlight several factors that contributed to the debacle, including:

  • Lack of cultural awareness and understanding: The two companies had different corporate cultures, and the management did not invest enough time or resources in understanding these differences. This led to misunderstandings and tensions between employees and management from both sides.
  • Communication barriers: Language barriers, different communication styles, and a lack of effective communication channels contributed to misunderstandings and misinterpretations. This, in turn, affected the integration process and collaboration between the two companies.
  • Human resource management issues: Differences in management styles, employee motivation, and expectations led to employee dissatisfaction and high turnover rates, which negatively impacted the success of the merger.
  • Integration challenges: The companies faced difficulties in integrating their operations, systems, and processes due to the cultural differences and communication issues. This resulted in delays and inefficiencies, affecting the overall performance of the merged entity.

The authors suggest that in order to avoid similar failures in the future, companies engaging in international mergers and acquisitions should invest in cultural due diligence and training, establish effective communication channels, and develop strategies to address human resource management challenges.


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