Southside Community Services video

Imagine that a client sits in front of you at the start of an intake session. What kinds of questions will you ask? How will you retrieve the necessary information while also building rapport?

Clients come into the helping process with varied attitudes and personality traits. Additionally, clients come from various socioeconomic backgrounds, genders, religions, cultures, professions, physical abilities, ages, and sexual orientations. Despite the numerous variables that affect interviews, certain factors are common to all effective interviews.

In this Discussion, you explore the process involved in effective interviewing, as well as the unique qualities that you bring to a client interview.

To prepare, watch the Southside Community Services video that depicts different interview scenarios.

• Identify two examples of each of the following basic interviewing skills used in the session and describe the differences in the responses of the client: Please use book attached pages as a resource
  1. Closed-ended questions
  2. Open-ended questions
  3. Clarification
  4. Paraphrasing

Book Citation

Cummins, L., K., & Sevel, J., A. (2017). Social work skills for beginning direct practice: Text, workbook, and interactive web based case studies (4th ed.). Upper Saddle River, NJ: Pearson Education.

• Chapter 5, “Basic Skills for Direct Practice” (pp. 94-114)