E-Commerce 

Instructions:

1. Read Discussion 1 and Discussion 2 from the attachments
2. Conduct a critical analysis for both discussions and, in at least 150 words each
3. Include citations to at least one credible information source in your replies.

Electronic commerce means purchasing goods or services online, using the internet. However, most e-commerce transactions are typically done on desktops and laptops, so users will have to search for a suitable place to conduct their business. Mobile-only e-commerce means that people can do their business transactions using their smartphones, regardless of their location, as long as they have access to the internet. To run a successful e-commerce business, it is critical to have a strong understanding of your target demographic, which includes identifying what customers like, how much money they have (and will spend), where they spend time online, as well as what they place value on. It should be both narrow and expansive. To be successful in e-commerce, an app needs to be proactive. To show that users are in place, use push notifications to alert users when it’s the right time to use the app, and then invite them to do so. When users receive push notifications, they use the app to search for goods (Mandal, 2021).

An absence of trust in e-commerce transactions, confidentiality, and laws that are outdated act as the biggest impediments to the growth of e-commerce. Mobile commerce refers to the use of wireless technology, mobile phones, to conduct the sale and purchase of products and services. With regard to the m-commerce industry, security is a major concern. Boost online sales by increasing brand, email, and Facebook strategies and then strengthen mobile presence by growing website traffic.

Enterprise resource planning (ERP) is a complete management approach, sometimes real-time, that includes all key business processes in conjunction with integrated software and technology. Customer relationship management is a business process that ensures all customer interactions are properly managed by following data analysis procedures. Using PLM software, companies will be able to keep track of all of the information and processes at every step of a product or service lifecycle regardless of their geographic location or business structure. This includes data from things like items, parts, products, documents, change orders, and workflow (Chen,2017).

An internal software application to record and monitor the interactions of the company with current and potential customers A growing number of businesses are implementing CRM systems to boost sales, obtain new leads, and improve customer satisfaction. Automated, shared, and secure information flow allows companies to centralize, share, and standardize product development methods. It cuts down on product development time, facilitates team communication, and capitalizes on previously hidden information and data. Employee-centered enterprise resource planning (ERP) implementations impact the way employees work, and people don’t like change. New systems and processes need to be thoroughly trained before they’re implemented (Atalar,2017)

E-commerce  may be defined as an internet-based process of purchasing and selling products and services. M-commerce may also be defined as online payment of purchases using a mobile device with internet connection. When it comes to developing successful e-commerce and m-commerce functionality and rules for the business, organization should make sure its goods are complied with. In other words, the goods should be able to meet their consumers’ requirements. This will ensure a company will thrive in internet commerce as long as it remains relevant.

It may be mentioned that there are many problems with connection that are presented as features of these online platforms. Online transactions need quick and dependable access to the internet. However, the Internet is usually interrupted by poor transmission rates with mobile devices, such as mobile phones. M- trade, for example, demands high internet connection and therefore will lead to a disruption of the company. To improve the e-commerce and m-commerce ecosystem, the emphasis is on continuous and original content. The consumers feel enticed by distinct and consistent content (Singh & Srivastava, 2019). Therefore, and will opt to purchase from an organization. This is because consumers realize that original content gives them greater value.

CRM is a technology used by businesses to establish connections and, most crucially, customize their sales techniques to create income. This may be utilized by a company to forecast future product demand. It is implemented by complying with the standards. The ERP (Enterprise Resource Planning) is the software solution for centralizing operations, including accounting and inventory management. This may also be utilized to centralize procedures for easier management. It is implemented by the experts’ guidance. On the other side, PLM is a program that companies use to manage the design of their products and to guarantee compliance and design processes are taken. It may thus be utilized for the design of the product life cycles.